Policy

DEFY THE ODDS General Company Policy

At DEFY THE ODDS, we are committed to providing high quality products, excellent service, and a seamless shopping experience for all our customers. This policy outlines the key guidelines for purchases, returns, shipping, and customer responsibilities.

Purchases and Payments

All orders are subject to product availability. Prices and availability may change without notice. Payments are processed securely through our chosen payment providers. By placing an order, you agree to provide accurate information and authorize the transaction.

Shipping

We aim to process and ship all orders promptly. Delivery times may vary depending on your location and shipping method. Customers are responsible for providing accurate shipping information.

Returns and Refunds

Customers have 14 days from the date of delivery to return items. Items must be in their original condition, unworn, unwashed, and with all tags attached. To return an item, customers must purchase a return label from our website. Refunds are issued after inspection of returned items and will be made to the original payment method. The cost of the return label is the responsibility of the customer. Certain items, including worn, washed, damaged, or final sale items, are non-returnable.

Customer Responsibilities

Customers are expected to provide accurate information when placing orders, follow return instructions carefully, and treat all interactions with our team respectfully.

Product Information

We strive to provide accurate product descriptions, sizing information, and images. Variations in color or appearance may occur due to screen differences or lighting.

Contact

For questions or support, please contact our customer service team at info@defytheoddsactive.com. We are here to help and ensure a positive shopping experience.

Changes to Policy

DEFY THE ODDS reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting to our website.